LAST UPDATED: 2025-10-10

OTF Health, Inc., and its authorized agents (collectively, "OTF Health," "we," or "us"), encourage you to become familiar with this Privacy Notice and our Terms of Use.

This Privacy Notice describes what information we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it, through www.TheLabCafe.com or other websites controlled by OTF Health (collectively, the "Site"). By accessing or using the Site, you acknowledge that you have read our privacy practices (and any uses and disclosures of information about you) that are described in this Privacy Notice.

From time to time, we may modify our privacy practices and this Privacy Notice in response to changes in relevant and applicable legal or regulatory requirements, our business practices, or as part of our efforts to better serve your needs and those of our other customers. If we make any material changes, we will notify you by updating the "Last Updated" date above. If required by law, we will provide additional notice, such as by sending an email (sent to the e-mail address specified in your account) or by means of a notice on the Site. We encourage you to periodically review this page for the latest information on our privacy practices.

OTF Health is not a "covered entity" or a "business associate" as defined in the Health Insurance Portability and Accountability Act ("HIPAA") and is not subject to regulatory enforcement for non-compliance with HIPAA. OTF Health agrees to make commercially reasonable efforts to comply with the health information management requirements of HIPAA as outlined below and in the Notice of Privacy Practices.

What information do we collect and how?

Information Collected From You

We may collect certain information from or about you in connection with your use of or submissions to the Site, including, but not limited to, your name, address, date of birth, email address, health information (including symptoms, conditions, medications, pregnancy status, and test results), health plan information, gender, age, height, and weight. We also use third-party payment processors to collect payment information like your credit card number. If you use our Site on behalf of someone else (like a child or an elder), we collect similar information about that person. Health information is collected either through the Site (such as when you use our "help choose a lab test" feature) or by authorized providers or testing laboratories who help us provide the services. Our use of such health information is governed by our Notice of Privacy Practices. In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made.

Information Collected Automatically

As with many other websites, the web servers used to operate the Site may collect certain data about the equipment and communications method that you use to access the Internet and our Site as well as information about how you use our Site. The information we collect may include the Internet protocol ("IP") address assigned to your computer, user agent, referrer, GCLID, specific pages that you accessed on the Site or prior to visiting the Site, and the length of time you spent at the Site.

Cookies, Pixels, and Similar Technologies

Technologies such as cookies, pixels, JavaScript, or similar technologies, are used by OTF Health and our marketing and analytics partners. These technologies are used in analyzing trends, administering the Site, tracking users' movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by our partners on an individual as well as aggregated basis.

We use cookies for remembering user settings and items added to our shopping cart. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use the Site, but your ability to use some features or areas of the Site may be limited.

Advertising Technologies

We may partner with third parties to either display advertising on the Site or to manage our advertising on other sites. Our third party partners may use technologies such as cookies and pixels to gather information about your activities on the Site and other sites in order to provide you advertising based upon your browsing activities and interests. We do not permit these partners to access health information. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting us. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

The Site may include links to other websites whose privacy practices may differ from those of OTF Health. If you submit personal information (including any health information) to any of those sites, for example, an authorized partner or testing laboratories, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies or practices of third parties, including our partners. You are subject to the privacy policies and practices of those third parties, as applicable.

When you click on links on the Site you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements and/or policies.

Our website may include widgets, such as Google Maps and embedded video players. These features may collect your IP address, which page you are visiting on the Site, and may set a cookie to enable the feature to function properly. Widgets are either hosted by a third party or hosted directly on the Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Analytics Technologies

In addition, the Site may use third-party web analytics and session-replay services. These services may record mouse clicks, mouse movements, scrolling activity, keystrokes, and Site events, such as adding items to your cart, making orders, or requesting doctor consultations, as well as other data inputs, while you navigate through the Site. Furthermore, OTF Health does not track your browsing habits across websites we do not own. Your interactions with any third-party websites are governed by the privacy policy of the company providing it.

The Site may offer publicly accessible blogs or community forums or allow you to provide reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How do we use the information you provide us?

We may use the information that we collect from or about you to: (i) provide, analyze and improve the content, materials, and services that we make available on the Site, (ii) notify you of changes made to the Site, (iii) evaluate user needs and customize the Site content delivered to you according to those needs, (iv) market and advertise to you, including as described in the "Advertising Cookies" section above and to send you promotional materials, (v) generate aggregated, de-identified, or anonymized data, (vi) to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, (vii) help protect the rights and property of OTF Health and others, and/or (viii) to comply with our legal obligations, and for other legitimate and lawful business purposes after giving you notice or getting your consent, as may be required by law. If you contact us for support or assistance, we may use information about you to support or assist you, including to verify whether your system meets the minimum requirements needed to use the Site and our various services and to respond to your question or concern.

With whom do we share the information we collect?

We share your personal information with third parties as described in this Privacy Notice, the Notice of Privacy Practices, or any service agreement you may enter into with OTF Health.

We may share information with other companies and authorized agents that provide services to us, including the providers of analytics and advertising cookies described above. If all or part of OTF Health is sold, merged, or otherwise transferred to another entity, we may transfer information to such entity as part of or in connection with diligence about that transaction. We will notify you via email and/or a prominent notice on the Site of any change in ownership or other material retroactive changes to the uses of your information, as well as any choices you may have regarding your information. In certain situations, OTF Health may be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may disclose information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information, such as bankruptcy proceedings. We may also disclose information about you to establish or exercise our legal rights, to enforce the Terms of Use, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

What choices do you have?

When corresponding with OTF Health or our representatives, or when making a request for information or otherwise interacting with us or others through the Site, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. You are under no obligation to provide us with personal information, but without it we may not be able to provide you the products or services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy.

You may opt out of our promotional emails by following the unsubscribe instructions included in these emails or you can contact us.

Upon request, OTF Health will provide you with information about whether we hold any of your personal information. You may correct, update, or amend your information or account by emailing us or calling us. We will respond to your request within a reasonable timeframe.

How Do We Protect Information Collected About You?

OTF Health maintains certain commercially reasonable security measures designed to protect information, both during transmission and once we receive it. However, the storage and communication of information can never be completely secure. Hence we do not guarantee that information that you transmit or otherwise supply to us, or any communications conducted on or through the Site or other electronic means, is or will be totally secure and you accept the risk of loss or unauthorized access or disclosure of your information. If you become aware of any breach of Site security, this Privacy Notice, or the Terms of Use, please notify us immediately.

Any questions? Please contact us at:

OTF Health, Inc.
1880 Dairy Ashford, Suite 207
Houston, Texas 77077

Phone: (281) 804-3949

Email: info@otfhealth.com

Our commitment to your privacy

In addition to this Privacy Notice, OTF Health provides a Notice of Privacy Practices to everyone who enters into a service agreement with OTF Health through this Site and becomes the patient of a healthcare professional through the Site. The Notice of Privacy Practices, sometimes referred to as a "HIPAA Notice," describes how health information about you may be used and disclosed and how you can get access to this information. In the Notice of Privacy Practices, we describe the ways that we may use and disclose health information about you. The Notice of Privacy Practices describes your rights and our obligations regarding the use and disclosure of health information. We encourage you to read the Notice of Privacy Practices and know your rights. If you would like more information regarding your privacy, please refer to our Notice of Privacy Practices.